Refunds, Digital Delivery and Order Support
This policy explains purchases from Oxford Training and Research. Please read the product description and these terms before paying.
What the module purchase includes
The Instructional Leadership Participant Module is a 38-page English-language PDF. The listing shows its current price and contents. It does not include physical shipping, a live workshop, coaching, a certificate, editable slides or an editable Word document.
Digital delivery
Download access is provided after payment is confirmed and the order becomes eligible for access. Pending, failed or unconfirmed payments do not grant download access. Bank transfers require payment verification.
Use the download link provided with your eligible order. Customers who purchased through an account can also check My Account. Guest checkout is available without creating an account; use an accurate email address to receive order information.
If you cannot find your order email, check your spam folder and contact us with your order number. Do not make another payment merely because a return page failed or an email has not arrived.
Download problems, incorrect files and duplicate payments
Contact us if payment was confirmed but access was not provided, the supplied file is corrupted or incorrect, the delivered resource materially differs from its description, or you believe you were charged twice for the same purchase.
We will review the order and payment evidence, help restore access or provide the correct file where appropriate, and consider a refund where the issue cannot be resolved or a duplicate charge is confirmed. Submitting a request does not automatically approve a refund.
Change of mind and digital returns
A downloaded digital file cannot be physically returned. Change-of-mind refunds after access has been supplied are not normally offered. This does not exclude review of non-delivery, incorrect or defective files, duplicate charges, or any rights that apply under relevant law.
How to request assistance or a refund
Send a written request within 30 days of payment to hafizhabibsial@gmail.com. Include your order number, payment date, a description of the problem and relevant evidence. Never send full card details, passwords, CNIC copies or payment OTPs.
Approved refunds will be processed within 30 days after the request is received. The time at which funds appear depends on the payment provider and bank. We will confirm the outcome and applicable refund method; we do not promise an instant bank credit.
Custom services and training bookings
Custom training, coaching, research support and digital projects are separately scoped. Deliverables, price, timetable and cancellation terms must be agreed in writing before payment. Buying the PDF does not book any of these services.
Contact details
Oxford Training and Research
Address: 01-01 Kohla Okara
Email: hafizhabibsial@gmail.com
Call: 03457511280
WhatsApp: 03457511280
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